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FAQs

Ordering

HOW CAN I PAY FOR MY BAG(S)?

We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) via PayPal.

IS YOUR SITE SAVE AND SECURE?

YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

WHAT SHOULD I DO IF MY PAYMENT DOESN’T WORK?

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, please email us at contact@kayysa.com and we’ll do our best to help!

Once you’ve received your shipping confirmation email, you will have the ability to track your package on the corresponding shipping carrier's website.

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us at contact@kayysa.com as soon as possible after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

Shipping + Returns

We ship worldwide. For any specific inquiries, please email contact@kayysa.com and we will follow up with you shortly.

HOW MUCH DOES THE SHIPPING COST

It’s FREE for all countries.

We are more than happy to offer complimentary express worldwide shipping for all orders, typically arriving within 5-10 business days. You can refer to SHIPPING AND RETURNS page to check for further infomation. 

WILL I HAVE TO PAY FOR INTERNATIONAL TAXES AND DUTIES

A small percentage of the orders we ship may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. KAYYSA cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges for customs clearance if they apply. Customs’ policies vary widely from country to country; please contact your local customs office for further information.

For Thailand, we ship all of the bags from Bangkok, Thailand. Therefore, there is no taxes and duties for domestic shipment.

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